Customer support analytics: efficient support team
All your key metrics — in one place. Automatically configured for you. Improve customer satisfaction with precise analytics.
Trusted by businesses across multiple industries
All key metrics — in one place
We firmly believe that to make the right decisions, operators shouldn't have to switch between five different programs during calls or compile reports manually. Our platform automatically collects data from all communication channels. You get a complete overview of your contact center's operations in a single, convenient window where information is updated in real time.
We pay special attention to SLAs (Service Level Agreements). Essentially, this is your quality standard and your promise to the customer. The metrics show what percentage of customer support requests you manage to process within a set time, for example, responding within 30 seconds. If you keep your SLAs under control, your customers won't get frustrated by long wait times. You can easily track queues, see peak load times, and understand whether the team is able to respond in time to everyone who contacts your operators. This helps you bring in additional staff on time or optimize the software bot's performance.
Ready to make your support team efficient?
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Book a call or call us via telephone: +38 (098) 439 06 64
Improve customer support effectiveness
Analytics will make your work easier and your customers happier. We've stripped away all the unnecessary elements, leaving only the metrics that truly impact your results.
Ready-made reports — no configuration required
Forget about endless filter configurations or complex Excel formulas that take hours to put together. Key analytics metrics are already waiting for you in the software system. They are collected and visualized automatically as new conversations come in. You simply open the dashboard and see the finished result, ready for analysis and decision-making.
Track AI agent effectiveness
Our platform provides detailed software statistics for each virtual assistant. You can see how many inquiries were fully resolved without human intervention, and which calls and questions still needed to be escalated to call center agents. This allows you to continuously train the system and increase the percentage of automatically resolved inquiries in your customer support.
G2
Capterra
Trustpilot
Software AdviceG2CapterraTrustpilotSoftware AdviceDmytro
“Intelswift’s analytics completely transformed our approach to contact center service management. Before, we could only guess where we were losing customers, but now we can clearly see every stage. We noticed that at certain times the workload on operators was critical, so we promptly deployed an AI agent in our call center. This helped us cut wait times nearly in half, and our customers have become much more loyal.”
CEO
PayKit
Intelswift: a comprehensive service for customer support
It's more than a chatbot solution. Intelswift ensures omnichannel connectivity with your audience by optimizing responses routing rules and combining a live chat, shared inbox, a knowledge base, AI-driven communication and data analysis tools. Your platform for support and growth is ready to launch.
Want to see how the platform works for your business?
Try it for free. Or request a free consultation.