Complex customer requests do not get lost. Every support ticket is automatically routed to the right person from the start, tracked, and closed on time.
Organize the task flow with our ticketing software services and make the support service department’s performance transparent to users.
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Your own help desk ticketing software will let your employees forget about 24/7 “firefighting” of endless inquiries and focus on the service quality. A clear distribution of workload makes the day productive and results fully measurable.
The manager can easily observe every operator’s contributions by comparing the number of resolved service tickets in Intelswift’s digital reports. Your service will become transparent, allowing you to reward your call centre’s best personnel adequately.
With Intelswift’s ticketing software system, each request is assigned to a corresponding specialist, following specific routing rules: tough work can’t be simply delegated to a colleague. This helps your team recognize their professional obligations and no longer wait for someone else to solve issues at hand.
You can check who is working on a task and how long until its completion. This ensures your team’s honesty with customers, letting you identify and prevent delays in a timely manner.
Organize requests by priority and automatically distribute them among available specialists. This approach significantly increases service efficiency and prevents tasks from getting lost in your inbox.
You can set up automatic rules for typical interaction scenarios. This saves operators from non-stop mechanical work, allowing them to focus on live communication and solving non-standard requests.
Set importance levels for each request from your customers. This way, the most essential requests will always be at your disposal. VIP customers will receive a response in a timely manner, and your team will not be overwhelmed with minor tasks.
G2
Capterra
Trustpilot
Software AdviceG2CapterraTrustpilotSoftware AdviceDaria
“Thanks to Intelswift, we have finally sorted out requests that were previously lost in the general flow. Our team now processes tickets twice as fast, and customers are happy with the transparency of our service.”
Senior customer support manager
Combopay
It's more than a chatbot solution. Intelswift ensures omnichannel connectivity with your audience by optimizing responses routing rules and combining a live chat, shared inbox, a knowledge base, AI-driven communication and data analysis tools. Your platform for support and growth is ready to launch.
Try it for free. Or request a free consultation.
