Shared Inbox for customer support: multichannel efficiency with Intelswift
The Shared Inbox for сustomer support from Intelswift — a reliable space where AI and teams work together.
Trusted by businesses across multiple industries
All communication channels in one shared inbox
Our shared message inbox is a multifunctional solution to unite communication channels, including email, Telegram, WhatsApp, Messenger, Viber, and voice (calls). Eliminate the risk of data loss and let this omnichannel environment streamline your interactions with customers. Manage email conversations and live calls with smart responses routing rules at your disposal.
Clear settings and customization for effective support
AI or human operator responds first
Choose when AI should respond first — always, during peak agent workload, or outside business hours. Unite your website chatbot, email, and messengers in one place. This is a true growth platform where AI helps you maintain high standards. Your support system runs like clockwork.
Systematic processing of customer requests with the Intelswift ticket system
Given high volumes of data sharing, there is a high risk of important customer requests getting lost in the general flow of information. This lack of control and poor time management commonly leads to customer disappointment. Intelswift's ticket system lets you organize all requests, record their status, and keep assigned operators in check.
Chat history from all channels
Quickly retrieve chat history from any channel. Just click the chat icon on your website, Telegram, Viber, or other messengers — and open the chat you need.
Ready to make your support team efficient?
Free consultation.
Book a call or call us via telephone: +38 (098) 439 06 64
Additional features of the shared mailbox
Custom segments and tags
Filter your inbox messages for easier analysis and processing. The list of segments can include such categories as Billing, Complaints, or Business Ideas. This helps you declutter and ensure maximum transparency and efficiency while navigating your shared mailbox. That’s how you instantly interpret the priority of every chat at hand and forward it to the appropriate specialist for the best result.
Notifications
You are always connected to your customers and don’t miss out on new message alerts and other details, even if you are working in another tab of the inbox. Instant notifications in Intelswift ensure you pay attention to details and value your customers’ time, typing informative responses in near-instant time.
Integrations
Shared inbox Intelswift software offers over 140 integrations, letting you optimize your system with the best software and tools across markets. Seamlessly exchange data while advancing your network with top-tier CRM and other services. Turn your platform into a multifunctional and easy-to-scale control center.
Customer contact details
All customer information — emails, phone numbers, and so on — is instantly at your fingertips. You can check the complete history of your interactions with a customer, making each subsequent message more personalized, data-driven, and professional.
Embedded translation
Automatically translate customer messages, and type your reply in your language — it will be translated into the customer’s language instantly.
G2
Capterra
Trustpilot
Software AdviceG2CapterraTrustpilotSoftware AdviceRoman
Increased customer satisfaction with a multichannel inbox, ticketing system, and AI agents.
"Intelswift chatbot handles routine tasks, and our team focuses on sales customer engagement and other tasks. With the multichannel inbox, we quickly receive all customer messages, we can sort them, create segments, store contact details, and keep chat history. It's only been a few months, and we're already seeing results."
Customer Support Manager
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Intelswift: a comprehensive service for customer support
It's more than a chatbot solution. Intelswift ensures omnichannel connectivity with your audience by optimizing responses routing rules and combining a live chat, shared inbox, a knowledge base, AI-driven communication and data analysis tools. Your platform for support and growth is ready to launch.
