Customer Service Software Powered by AI

Gone are the days when customers left a website because of generic chatbots and the inability to resolve their issues. Try an AI agent that not only responds to customers and transfers them to a human agent — but also checks product availability or processes orders on the website. All without human intervention. Our smart AI chatbots reduce first response time to just seconds. It’s more than just ruled-based robots — it’s a complete customer service platform that understands customer inquiries and can find solutions instantly.

Forget the chaos of managing dozens of messenger tabs. Now every request from Viber, Telegram, email, or live chat on your website flows into one unified system. This omnichannel model becomes the foundation for modern businesses that value their time, protect their reputation, and aim to deliver fast, consistent support.

The ticketing system facilitates communication between the customer and the relevant department, where requests are received in a pre-formatted format. The Intelswift chatbot instantly analyzes the subject of the request and forwards it to the specialist with the appropriate expertise. Customers receive accurate information from the first interaction, while operators handle only the tickets they are actually able to resolve.

Our AI tools handle routine tasks for you — drafting standard replies, refining tone, and structuring information. The built-in AI editor becomes a powerful part of a customer service software, helping teams create guides and responses up to three times faster.

Intelswift provides in-depth analytics that allow you to evaluate support performance in numbers. How long does a conversation last? What is the satisfaction rating after the dialogue? You receive comprehensive reports that help you adjust your service strategy in a timely manner.

The Intelswift voice assistant isn't just a basic chatbot. We offer a more advanced AI-powered model that closely mimics human behavior, recognizes speech, and can hold a conversation. Plus, just like a live chat agent, it can independently check product availability and even book a table at a restaurant.